Can I buy a carer Highlander Pass?

You don't need to buy a Highlander Pass for the carer ticket - the Highlander Pass is for purchasing standard ticket types based on the highlife card holder when they select their time slots. After purchasing, they add a free carer at this point.  

Does my over-60s bus pass qualify as a highlife card for accessing the Highlander Pass?

If you hold a bus pass with High Life Highland logo, you will still need to go into a library to validate your bus pass before you can use it to purchase your Highlander Pass.

If you hold a bus pass with the The Highland Council logo, you will still need to apply for a free library membership. The library membership will then provide you with a temporary card number (until you pick up your card), which can be used to purchase a Highlander Pass. Find out how to get a highlife card.

Is there a Highland Pass option for couples?

Yes, there is a couples Highlander Pass available. You can purchase it together as a joint pass, and then use it to book your experience tickets.

Do I need to upload my photo to my Highlander Pass?

Yes, you need to upload a photo to your Highlander Pass account to enter the Experience and to receive 10% off in the Bistro & Shop. This can be done by following the links in your confirmation email.

Can I use the same email address to set up multiple passes?

No, each pass requires its own email address — except for a Couple Pass, which can share one.

Can I buy a pass for someone else?

Yes, as long as you have their highlife number, email address, telephone number, and postal address.

Why is my name on another pass?

The name entered in the billing section will appear on all correspondence emails. If you need this changed, please contact us at info@invernesscastle.scot.

How do I manage my Highlander Pass and ticket bookings?

Please use the link provided in your confirmation email.

Can I book tickets for a friend using my Highlander Pass?

No, the Pass is for your use only. Each ticket will be scanned, and the Pass will be checked upon entry.

Why isn’t my Highlander Pass number working?

Your Highlander Pass number is a 10-digit number starting with 100. It’s often confused with the transaction confirmation number, which is 8 digits and begins with 110.

Why doesn’t my photo appear when my pass is added to my digital wallet?

Your photo will appear to our team when they scan your QR code.

How to I change the time of my booking?

Please use the ‘Manage My Booking’ link in your confirmation email.

I’ve deleted my confirmation emails — what should I do?

Please email info@invernesscastle.scot with your name and the email address linked to your Highlander Pass, and we’ll resend your confirmation.

Why can’t I upload my photo?

Please try using a different browser. If you’re on mobile, scroll to the top of the page to find the information.

Can I buy a gift voucher to gift a Highlander Pass?

Not at the moment, but it’s something we’re working on.

Why am I charged when I book a ticket with my Highlander Pass?

Please follow this link to book you ticket with your Highlander Pass and enter your pass number. The type of the pass you have bought will allow you to select the matching ticket. The ticket will show as 0 value if correct ticket is selected.

Can I buy a Highlander Pass at the castle?

Yes, you can. Simply head to the shop or the main entrance for help signing up.

Is the Highlander Pass the same as a highlife card or library card?

No, they are different, but you need a highlife card to get a Highlander Pass. Find out more.

Can I use ID or a utility bill to prove that I live in the Highlands?

No, you need to get highlife card which are available for free online or at your local library. Find out more.

Can I use my Highlander Pass in the summer?

No, it’s only unlimited bookable visits from October to March, but you also get 10% off in the Bistro and Shop, which are available to use all year.

Do I need to renew my Highland Pass in October?

No, your Highland Pass is valid for one year from the date of purchase.

Do I need to book my visit in advance if I have a Highlander Pass?

We recommend booking in advance, as we may be sold out if you arrive without a pre-booked slot.

Can other people use my Highlander Pass?

No, it’s only valid for the people listed on the Pass.

I’m having trouble getting my Highlander Pass and making a booking. What should I do?

You can buy one in person at the castle or email us at info@invernesscastle.scot.

What are the benefits of a Highlander Pass?

Unlimited bookable entries from October to March, plus 10% off in the Shop and Bistro all year round (excluding alcohol and afternoon tea).

Can I get 10% off my Afternoon Tea booking with my Highlander Pass?

No, but you can get 10% off in the Bistro.

Why do I have to get a High Life Card in order to get a Highlander Pass? 

To get a Highlander Pass, you’ll need a highlife card, as The Inverness Castle Experience is operated by High Life Highland. This helps us make sure the Highlander Pass is available only to people living in the Highlands.

Getting a highlife card is easy — and free! You can sign up online or visit your local library. Find out more here.

Can’t find the answer you’re looking for? Get in touch, and we’ll get back to you as soon as we can.