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Privacy Policy

Poileasaidh Prìobhaideachd

Purpose

The Inverness Castle Experience requires personal information for the following purposes:

  • To validate your right of entry to The Inverness Castle Experience and/or any associated events or promotions.

  • To fulfil purchases made via the Experience website and personalised purchases (e.g. food, beverage, retail) at The Inverness Castle Experience.

  • To send you both general and customised marketing information.

We collect only the minimum personal data needed to fulfil each purpose unless you choose to provide additional information.

If you do not provide your information, we will be unable to offer the services mentioned above.

Conditions for Processing Personal Information

We may process your personal data under the following legal bases:

  • Consent: for example, when subscribing to newsletters or attending/supporting events.

  • Contract: to fulfil contractual obligations, such as delivering online purchases or manufacturing personalised items.

  • Legal Requirement: where mandated by law (e.g., sharing details involving criminal activity with law enforcement).

  • Legitimate Interest: for internal business purposes like creating personalised offers in certain circumstances.

Your Rights

You have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Erase your personal data

  • Restrict the processing of your personal data

  • Learn more about your rights by visiting our full Privacy Notice

Who We Share Your Information With

Third-Party Processors: as needed to administer our services (see full list at: High Life Highland GDPR Data Processors).

Data Retention

We retain personal information that involves financial or contractual data for the current year plus six years, in compliance with financial regulations.

Automated Processing

Your personal information is not subject to automated decision-making or profiling.

Data Controller

The data controller is The Highland Council, with High Life Highland delivering services on its behalf.

Data Protection Officer (DPO)

Contact details:
Data Protection Officer
Highland Council Headquarters
Glenurquhart Road
Inverness, IV3 5NX
Tel: 01463 702029
Email: DPO@highlifehighland.com

Supervisory Authority

If you're unhappy with how we've processed your personal information, you may contact the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113

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