Terms of Use
Teirmichean Cleachdaidh
Last Updated: 19 September 2025
1. Agreement to Terms
By accessing or using the Inverness Castle Experience website ("Site"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to all of these Terms, please do not use this Site.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of this Site following any changes constitutes your acceptance of the revised Terms.
2. Use of the Website
2.1 Permitted Use
This Site is provided for your personal, non-commercial use to:
Access information about The Inverness Castle Experience, exhibitions, and interactive displays
Purchase tickets for visits to The Inverness Castle Experience
Learn about Highland history, culture, heritage and people
Explore the stories of the Highlands through our Seanchaidh (storyteller) tradition
Plan your visit to The Inverness Castle Experience
Access information about events and special exhibitions
2.2 Prohibited Use
You may not:
Use the Site for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorised access to any portion of the Site
Interfere with or disrupt the Site or servers connected to the Site
Use automated systems or software to extract data from the Site
Reproduce, duplicate, copy, sell, or resell any portion of the Site without express written permission from High Life Highland
Misrepresent your identity or affiliation with any person or entity
Submit false bookings or fraudulent payment information
3. Ticket Purchases and Bookings
3.1 Ticket Sales
All ticket purchases for The Inverness Castle Experience are subject to availability and our separate Terms and Conditions. By purchasing tickets through this Site, you agree to be bound by those additional terms.
3.2 Pricing and Payment
All prices are displayed in GBP and include VAT where applicable
We accept payment methods as displayed during checkout
Prices are subject to change without notice, but changes will not affect bookings already placed
Payment will be taken at the time of booking
3.3 Cancellations and Refunds
Please refer to our Terms and Conditions for detailed information about:
Cancellation policies
Refund eligibility
Booking modifications
No-show policies
3.4 Opening Hours
The Inverness Castle Experience is open every day except Christmas Day. Opening times are subject to change and we recommend checking the Site before your visit.
4. Intellectual Property Rights
4.1 Site Content
All content on this Site, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, interactive displays, and data compilations, is the property of The Inverness Castle Experience or their content suppliers and is protected by UK and international copyright laws.
4.2 Trademarks
All trademarks, service marks, and trade names displayed on this Site, including "The Inverness Castle Experience" and associated branding, are proprietary to High Life Highland, The Highland Council, or their respective owners.
4.3 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use this Site for personal, non-commercial purposes. This license does not include any right to:
Download or copy Site content except for personal, non-commercial use
Modify or create derivative works based on Site content
Use Site content for commercial purposes without prior written consent from The Inverness Castle Experience
4.4 Highland Stories and Content
The stories, cultural content, and heritage information presented as part of The Inverness Castle Experience have been crowd-sourced from Highland communities and are protected intellectual property. Use of these materials requires explicit permission.
5. User Content and Conduct
5.1 User Submissions
Any content you submit to the Site (including reviews, comments, photographs, or Highland stories) must:
Be accurate and truthful
Not infringe any third-party rights
Not contain offensive, defamatory, or inappropriate material
Comply with applicable laws and regulations
Respect the cultural heritage and sensitivities of Highland communities
5.2 License Grant
By submitting content to this Site, you grant The Inverness Castle Experience a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, adapt, publish, and display such content in connection with The Inverness Castle Experience and related services.
6. Privacy and Data Protection
Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the UK Data Protection Act 2018 and UK GDPR.
7. Third-Party Links and Content
This Site may contain links to third-party websites or services, including partner organisations such as The Highland Council, Highlands and Islands Enterprise, and tourism partners. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
8. Accessibility
High Life Highland and The Inverness Castle Experience are committed to making our Site and visitor attraction accessible to all users. If you experience any difficulty accessing any part of this Site, please contact us.
9. Disclaimers
9.1 Information Accuracy
While we strive to provide accurate and up-to-date information about The Inverness Castle Experience, we make no representations or warranties about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the Site.
9.2 Service Availability
We do not guarantee that:
The Site will be available at all times
The Site will be free from errors, viruses, or other harmful components
Any defects will be corrected
The Inverness Castle Experience will be open on all scheduled dates
9.3 Visitor Information
Opening times, prices, event information, and exhibition content at The Inverness Castle Experience are subject to change. We recommend confirming details before visiting. Special exhibitions and interactive displays may occasionally be unavailable due to maintenance or technical issues.
10. Limitation of Liability
To the fullest extent permitted by law:
The Inverness Castle Experience, High Life Highland and The Highland Council exclude all liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of this Site
We are not liable for any loss or damage arising from unauthorised access to your personal information
These limitations do not exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
11. Indemnification
You agree to indemnify, defend, and hold harmless The Inverness Castle Experience, High Life Highland, The Highland Council, their officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Site or violation of these Terms.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
14. Entire Agreement
These Terms, together with our Privacy Policy and Booking Terms and Conditions (where applicable), constitute the entire agreement between you and High Life Highland regarding the use of this Site and The Inverness Castle Experience services.
15. Contact Information
If you have any questions about these Terms of Use, please contact us at:
The Inverness Castle Experience
Inverness
IV2 3EG
Scotland
General Enquiries: info@invernesscastle.scot
Phone: 01463 644644