Any person booking and/or visiting The Inverness Castle Experience does so subject to the following conditions.

Please review our terms and conditions carefully before making a booking.

Payment

All tickets are non-refundable. Full pre-payment must be made for all people visiting The Inverness Castle Experience.

Experience Tickets: You can change the date and time of your booking up to 48 hours before your visit by clicking on the ‘Manage my Booking’ link in your confirmation email. The transfer of your booking is subject to availability and cannot be used for any special events or other products. Please note, all tickets booked using a discount code are non-transferable.

Afternoon Tea: You can change the date and time of your booking up to 4 days prior to your booking by contacting us at info@invernesscastle.scot. The transfer of your booking is subject to availability and cannot be used for any special events or other products. Please note, all tickets booked using a discount code are non-transferable.

Highlander Pass:

• The Pass is valid for 12 months from the date of purchase.

• Unlimited entry is permitted only between 1st October and 31st March during the validity period.

• The Pass is non-transferable and may only be used by the named holder.

• The Pass provides unlimited standard entry between 1st October and 31st March.

• Entry outside these dates is not included.

• Pass holders are entitled to a 10% discount in the Bistro and the Shop.

• This discount is valid all year round, including outside the unlimited entry period.

• Discounts apply only to qualifying items and cannot be combined with other offers unless explicitly stated.

• After purchasing your Highlander Pass, you must book your visit tickets online.

• To book, you must enter your Highlander Pass number at the point of booking.

• Entry will not be permitted without a valid booking.

• The Highlander Pass is non-refundable and cannot be exchanged for cash or other products.

• Experience tickets already used or booked cannot be converted into a Highlander Pass.

• You cannot redeem experience tickets against the cost of a Highlander Pass after the date of use or retrospectively.

Cancellation

Standard fees for late cancellation are 100% of the booking. To notify us of the potential cancellation of your booking, please contact us at info@invernesscastle.scot.

Arrival / Late Arrival

We ask all visitors to arrive at least 10 minutes before their scheduled tour time. The Inverness Castle Experience reserves the right to refuse entry to any visitors arriving after their scheduled tour time. The Inverness Castle Experience retains absolute discretion as to whether late-arriving visitors will be charged for their tour. Standard fees for late arrival will be 100% of the booking.

No-shows

The Inverness Castle Experience retains absolute discretion as to whether visitors who do not arrive for their tour will be charged. Standard fees for no-shows are 100% of the booking.