Booking Portal Terms and Conditions

Please review our terms and conditions for ticket purchases made through our B2B portal. All tickets are non-refundable; however, they may be transferred up to 48 hours before your guests' selected timeslot.

General

1. Tickets purchased through our booking portal cannot be used in conjunction with any other offers or discounts.

2. Tickets purchased through our booking portal are non-refundable.

3. Tickets purchased through our booking portal may be transferred up to 48 hours before your guests' selected timeslot.

4. Additional tickets may be purchased on the day of your visit, subject to availability within your selected timeslot.

5. Tickets that are booked but not used are non-transferable and non-refundable (e.g. no-shows).

6. Externally guided private tours are not permitted on site.

7. The Inverness Castle Experience reserves the right to refuse entry.

Payment

1. An invoice will be raised at the beginning of the following month for all bookings visited during the previous calendar month.

2. All invoices will be issued by High Life Highland and must be paid within 30 days.

Our full terms and conditions can be found here.